Cancelled contract- returning hub?

[KCRivers]

Unfortunately, I had to cancel my contract on 29th November due to repeated issues with BT not being able to install a new line, engineers not turning up, appointments not being booked properly by BT staff etc. 

I have not received an email confirmation to confirm that the contract has been cancelled and the order is still showing as active in my BT account, despite the person that I spoke to on the phone confirming that both the order and the contract have been cancelled. Is this normal for BT?

Please could you confirm the address that I need to return the hub to, as I have tried clicking on the "need to return your equipment?" link in on my account homepage and have been getting an error message.

Thank you.

[DavidM]

Hi @KCRivers and welcome to our community.

I'm sorry things didn't go as planned with your order. I can make sure everything is in order and get the returns kit sent to you. Please check your inbox for my message and drop me a reply with the details.

Cheers

David

[JohnC2 · Accepted solution]

Hi @KCRivers, just to confirm the order cancellation has completed now and this has triggered the returns packaging to be sent to you.

Cheers

JohnC2