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Jonleon
Beginner

on ‎21-03-2022 18h57

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Message 1 of 3

Cancelled order

Hi so recently moved into a new home and ordered BT broadband. Got the hub and the hybrid hub set them up, then I get an email saying I requested my order be cancelled which I didn't and was on hold for 2 hours before I gave up phoning BT. Is this an error or have BT cancelled it themselves. They also sent me an email about how to return the hubs.

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imjolly
Distinguished Sage
Distinguished Sage

on ‎21-03-2022 19h41

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Message 2 of 3

Re: Cancelled order

Is your new home a new build with FTTP or just new to you?  If latter were you ordering FTTP or FTTC?



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Jonleon
Beginner

on ‎21-03-2022 19h52

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Message 3 of 3

Re: Cancelled order

New to me, it's an old building but has open reach slot. And it was the 4G package so I'm not sure I did all the checks to make sure we could get it, and it works right now apparently using EE 4G. Thought maybe the previous tents had BT but I'm not sure if that would work with a different hub.

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