Cannot Access MyBT - login takes me straight to email

[bryan58]

Hi

If I go to My bt and log in it accepts my credentials, starts to load the BT.com website but then redirects to the email site instead. I can only think it is a bug in the website.

I have tried multiple computers and browsers.

Any Ideas?

[NeilO]

Hi @bryan58 Welcome to the community and thanks for posting, I'm sorry you're being directed to your email instead of MyBT. We'll be happy to get that looked into and I'll send you a private message so you can send over your details to the moderation team. 

Thanks

Neil

[Juliog]

Hello,

I am having the same problem for the last 3 days.

[NeilO]

@Juliog Sorry about that, I'll send you a private message so you can get in touch.

Thanks

Neil

[PatsyJ]

Same thing happening to me and my husband.  Both have separate logins.   Login goes to email and not MyBt.    We need to get the Norton Security before end of MarchThanks.  

[NeilO]

Hi @PatsyJ  Thanks for the post, it sounds like you could be logging in with the BT email addresses and not the BT ID. We'll be happy to help figure this out and I'll send you a private message in a moment so you can get in touch.

Thanks

Neil

[bryan58 · Accepted solution]

Hiya

Thank you but appears to be working OK now.

Thank you 

[PaddyB]

Hi @bryan58,

Thank you for posting back to update the thread.

Thanks,

Paddy

[Colin_C2]

I'm having the same problem. What is the solution?