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Cannot Activate my BT ID

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Hi all,

I recently joined BT and am having issues activating my BT ID.

I was asked to activate my BT ID via a link in an email. I did so but the link was expired.

The link brought me to a page, where it says that I can log into my account to request another link or activate my account online.

When I log into my account I get these 3 pieces of information:

>  I still have an inactive account.

> "Sorry, we can’t get your account details at the moment"

> " We’re trying to fix the problem at the moment. Please come back later."

This has been like this for the last 6 hours.

So my issue is that I cannot get a new activation link nor do it via my BT account.

How do I resolve this?

Thank you in advance.

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Message 2 of 2

Re: Cannot Activate my BT ID

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Hi @Jerabi 

Welcome to the Community. 

As you're still seeing these errors, I'd suggest contacting our team directly so they can double check what's happening and help get this sorted. 

Linzi