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davidjeffery
Beginner
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Message 1 of 3

Cannot see renewal deals or access chat

My broadband package is due to end on 20th January but whenever I log onto the website to see the deals available to me, or to renew my package, it cannot show me my personalised deals (see image below). The chat function also doesn't work. I am currently abroad on holiday so cannot phone BT either.

Can anyone from BT help?

 Screenshot 2022-01-15 at 09.25.31.jpg

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2 REPLIES 2
DanielS
Moderator
Moderator
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Message 2 of 3

Re: Cannot see renewal deals or access chat

Hi @davidjeffery,

I am sorry that you can't see your personalised deals online.

It would be best if you spoke with my team. I've sent you a private message with some details that I need from you. Reply back when you get a chance and we will take it from there.

I hope you're enjoying your holiday 🙂

Thanks
DanielS

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davidjeffery
Beginner
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Message 3 of 3

Re: Cannot see renewal deals or access chat

Replied, thanks!
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