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Cannot upgrade TV or broadband package

We moved to FF and an Entertainment TV package in September 2026

Although  we should be able to swap the Entertainment package for Sport over 1 month in theory this is proving impossible in practice. If I pick upgrade my TV  the screen flickers for a moment saying they are hand picking deals for me but then I just get a message that more deals are coming soon/personalised offers are not available right now.get the same message on the app and on the web portal and the same message if I try to upgrade the broadband. I rang sales and they had the same issue.

 

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