I have been a BT customer for years. We have the full fibre 900 halo 3 complete WiFi and hybrid connect. The house is big so we have 6 extra discs. 3 that came with the package and 3 I bought from ebay. I noticed the bill had been heading north year on year. We currently pay 87 a month. As the contract runs out in Sept 24 I called yesterday to "moan at the price".
A 'guide' offered the same package for £70.99 although it would be branded as EE new. I had to sign up for another 24 months, and when queried about equipment she advised I could keep my existing equipment. Great I thought!
Later on I logged into the BT account to look at the order. I was shocked to see a new EE hub plus and one extender disc is in progress to be dispatched, and I have to return my hub and 3 discs (remember I bought an additional 3), or face a charge of 200 odd
When I called to query I was told the EE router is newer and I have to upgrade the equipment.
This doesn't make sense. It's costing them more to change the equipment and I am happy with my setup!
I have cancelled the order while I figure out what's what.
The above is the short story. I got passed from pillar to post yesterday. The customer service varied from good to really poor. One person couldn't wait to cold transfer me when he realised I was now EE broadband not BT.
We also have two EE SIM only accounts. I renegotiated this deal now I was EE (!?). I've also had to cancel and revert back to existing ( we pay £11 a month x 2 for 20gb data... With EE broadband we were able to get unlimited data for £10. Annoyingly they didn't explain the download speed limit!)
Any help / guidance would be appreciated. £87 is getting ridiculous but our setup is great. The service of the fibre has been great. I feel like we are hostage to the cost unless we take the plunge on equipment!
Any suggestions?
