Hi all,
I always thought I had to do both: cancel current service and order from another provider until recently.
Due to some reasons, I had to cancel BT boardband service in cooling off period. But at the same time, I placed an order to another provider. (I now know the correct way is just only to place an order to the new provider.)
That made both cease order and switch order at the same time.
Three days later, the cease order is automatically cancelled, but the switch order has not been placed succesfully.
That means the switch is out of the cooling off period.
OTS(One touch switch) does include cooling off period. But, does it count the first request message? switch day? or accept day?
Thank in advance,
Tom
