Change account manager

[Keith_Beddoe]

If you do have Digital Voice, please read this https://community.bt.com/t5/Home-phone-including-Digital/Digital-Voice-FAQs/td-p/2207485

You can change 1571 settings to allow answerphone to take the call first.

You do not need any adapters.

[Magistrate]

Yes. On the phone that Me with the package which I keep upstairs in my study. The other phones are Siemens Gigaset, specially for the hard of hearing which we both are. My wife doesn't like the BT handset. We would like to be able to use the Gigaset answerphone instead of BT voicemail.

could you continue this discussion on email?

[licquorice]

Please delete your email address this is a public forum viewable worldwide and you will attract more spammers than you know how to deal with.

This is a customer to customer self help forum and nobody will assist via email.

[Keith_Beddoe]

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@Magistrate wrote:

Yes. On the phone that Me with the package which I keep upstairs in my study. The other phones are Siemens Gigaset, specially for the hard of hearing which we both are. My wife doesn't like the BT handset. We would like to be able to use the Gigaset answerphone instead of BT voicemail.

Just plug the base station for your existing phone system, into the socket on the smart hub 2, or ask for a free digital voice adapter.

As @licquorice  has said, this is just a  public customer to customer help forum, and email addresses must not be shown.

[Magistrate]

The info on the link says it should be possible to change account manager by going to “settings” in MyBT which I cannot locate on my screen. Do you know where it should be?

[Magistrate]

Apparently, I should be able to obtain the role of Account Manager by going to "Settings" in MyBT, which should be a cog at top right. I cannot locate this on my screen. Can anyone help please?

[licquorice]

There is no 'Settings' cogwheel.

In MYBT, click on 'Your Details' and then the 'Account' tab. This will show your role. I have no idea if it will let you change the role as my role is 'Account Holder' rather than 'Account Manager' ,but I will be extremely surprised if it does.

[Magistrate]

Thanks. Will try this.

[Magistrate]

Thanks. Will try it tomorrow and may also go on Live Chat if it is available - it was not this afternoon.