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Digital Voice FAQs

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Digital voice FAQs.

First and foremost, Digital Voice does not use WiFi to connect to the DV handsets. The Smart Hub2 has a built in DECT base station, the WPS button is dual purpose and is used to pair the handsets to the hub as well as its traditional WPS role. Hence DV can only be used with a SH2 directly connected to line (copper connection) or the ONT (fibre connection).

The green socket at the rear of the Hub acts as an analogue converter and can be used to plug in either a traditional corded analogue phone or a third party DECT base station if required.

The Digital voice adapter that is offered by BT is simply an analogue to DECT converter, i.e you can plug it in to a mains socket anywhere and it will act as a pseudo DECT phone when a corded phone is plugged into it.  You can also use it to plug in an existing cordless base station and continue to use multiple existing handsets as if the base station was plugged into the old phone socket. Think of the adapter as a portable phone socket to be used in the same way as any normal phone socket.

If required, existing third party cordless handsets can be paired to the SH2 rather than an existing cordless base station although some functionality may be lost.

Existing copper wiring is not required if using purely DV or other cordless handsets.

If it really thought necessary to use corded phones in existing extension wiring, this can be achieved if broadband service is via FTTP (Full Fibre to the home) by simply disconnecting the incoming wires from the master socket and connecting the green socket on the hub to any of the phone sockets with a cord consisting of a phone plug at each end.

This is more complicated if broadband service is still delivered via the copper pair as the incoming wires cannot be disconnected and the hub still needs to connect to the master socket. It will require a new extension socket to be fitted adjacent to the master socket and the extension wiring transferred to it. This new socket can then be connected to the green socket on the hub as with FTTP.

Filters are not required anywhere in either situation.

1571 answering service is enabled by default with DV, therefore if using an answering machine, 1571 should be set to maximum number of rings and the answering machine to a fewer number to allow the answering machine to cut in before 1571.

A useful facility with DV is the ability to make or receive two calls simultaneously. This feature can be enabled or disabled by changing the call features on the DV handset to either multi or single.

Personalised data such as handset names, Speed Dial numbers, Ringtone choice and Contacts are all stored in the Hub rather than the handsets. A factory reset or change of hub will therefore result in the loss of this data. The contact list can be backed up by exporting the list to file on a PC. Other data is not backed up and will need to be re-entered.

Further information can be found at the following links

https://community.bt.com/t5/Home-phone-including-Digital/BT-Digital-Voice-a-better-way-to-keep-in-to...

https://www.bt.com/help/landline/digital-voice-migration

https://www.draytek.co.uk/information/blog/the-end-of-analogue-phone-lines-pt1

For some guidance on how to move your contacts also see these links:

https://community.bt.com/t5/Home-phone-including-Digital/How-to-Import-contacts-to-Advanced-Phone-wi...

https://community.bt.com/t5/Home-phone-including-Digital/Advanced-Digital-Phone-with-Alexa-Contacts/...

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Re: Digital Voice FAQs

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Excellent info. Thank you and well done!