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Message 1 of 3

Charged after ending service

Switched from BT to another broadband/landline/tv provider on 6 September. Received invoice from BT for services 4 Sep - 3 Oct - which has now been taken from my account by direct debit.  These are services I no longer receive, and stopped receiving on 6 September.  Will BT automatically refund me for the September bill (cost of service 1-6 Sept), and when can I expect to receive the refund? 

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Message 2 of 3

Re: Charged after ending service

The bill was produced and charged before you had actually left (as you could have cancelled the switch) you will be issued a final bill which will include a refund for any overpayment - quite normal

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Message 3 of 3

Re: Charged after ending service

Thank you.  Will keep an eye on this landing. 

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