Anyone know how to get past the morass of preventive measures BT have to stop you getting any sort of service?
I am totally stumped trying to get any sort of resolution. I have a minimum speed guarantee on my broadband but to be honest its unlikely it will ever get close as it wont stay working long enough to complete a speed test.
Every time i report a fault, BT arrange an engineer, i take a day off work, and the engineer fails to turn up - normally as the fault gets miraculously cleared at their end but without any actual fix. and then they close the complaint. without any actual contact with me.
I am tearing my hair out now - we have no alternative service (truspeed dug my drive up but cant do any more as they are waiting for BT apparently) and no one else provides anything locally.
Does anyone have a direct contact into the complaints team or anyone who can actually resolve things?
