Not in contract. Cancelled the package in May. Received an incorrect bill last month. Phoned and it was sorted out immediately.
Received another incorrect bill for £104 including £73 for Entertainment for period 12 June to 11 July. Phoned to explain again that we haven’t had the service since May 14.
This time I was told I had to pay and that it would be ‘backdated’ I informed the ‘guide’ that I would not be paying for a service I didn’t have. He told me the person who resolved the issue so promptly last month had done it ‘wrong’ and that I would have to pay.
Do BT regularly make demands for services they haven’t provided?
