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Anne-Marie1
Beginner

on ‎02-05-2024 12h01

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Message 1 of 2

Charged for smart hub when returned

I have been charged £50 for a smart hub, which I have returned to BT. The charge was on my bill 11.3.24 and I received an email from BT confirming that they had received the hub back on 6.3.24 and they would credit the next bill. I gave them until the next bill as the timing was close expecting the refund on my next bill. The bill from 11.4.24 contains no refund. Please can this be resolved. Many thanks.

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imjolly
Distinguished Sage
Distinguished Sage

on ‎02-05-2024 12h08

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Message 2 of 2

Re: Charged for smart hub when returned

try CS 03301234150  or try billing team  https://www.bt.com/help/contact-bt/account-and-billing/broadband



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