Hi I’ve recently been forced to move address and do not need broadband at the address I have moved to however upon trying to cancel my contract with bt I am told I must pay £175 to leave and a further £60 for the router as I am unable to return it which seems rather extortionate to me, I have been a bt customer for over 5 years so surely my monthly bills have covered the costs of the router by now, they’ve had over £2000 off me since I first became a customer! I get that I am in a 24 month contract but I have had to move from my address through no fault of my own so there must be some sort of exception in these circumstances, I did try explaining this on the phone to customer services but they were very unhelpful and once I said I was moving and he couldn’t convince me to stay, seemed determined to send some charges my way even though I explained I have no way of paying such a large bill at the minute
