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RW5
Beginner
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Message 1 of 7

Charges for not using landline

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Hi there folks,

We were with BT a number of years ago and left at the end of the contract because we were being charged for not making enough outbound calls!

I would like to know if this is still the case? I’m with Sky at the moment and am looking to switch but not if the above is still true.

Thanks 🙂 

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6 REPLIES 6
Keith_Beddoe
Distinguished Sage
Distinguished Sage
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Message 2 of 7

Re: Charges for not using landline

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@RW5 

No its not.

You do not even need a landline phone if you do not want it.

https://www.bt.com/broadband/broadband-without-landline

iniltous
Guru
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Message 3 of 7

Re: Charges for not using landline

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We’re you a business customer, quite often deals could be had , but they had a minimum spend requirement, I’m not aware of any BT domestic/ residential tariff that had a minimum number of calls or minimum spend, what was this call plan called ?,
Earthling
Aspiring Expert
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Message 4 of 7

Re: Charges for not using landline

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We rejoined BT last autumn and eventually managed to retrieve our old landline number from Virgin.  We still get many calls on the landline but never use it for outgoing as our mobile deals give us all the free time we need.  There haven't been any unexpected call charges.

Keith_Beddoe
Distinguished Sage
Distinguished Sage
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Message 5 of 7

Re: Charges for not using landline

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@iniltous 

A long time ago, some calling features like caller display were chargeable, unless you made a minimum number of chargeable calls. That was abandoned years ago.

RW5
Beginner
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Message 6 of 7

Re: Charges for not using landline

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Thanks for the replies 🙂 really appreciate it.

 

I now have a new issue. A few moments ago I went through the process of selecting broadband and phone for the advertised price of £32.99, however, as I progressed through the order, the final price ended up being about £60 a month and I did not select optional extras!! 

I know this isn't the original topic but can anyone explain to me how that works?! I was really looking forward to going back to BT as well.. 

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RW5
Beginner
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Message 7 of 7

Re: Charges for not using landline

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No I wasn't a business customer and I cannot remember anything about that old contract other than the fact that we were charged as I mentioned.
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