Close bt landline account

[kh31]

My mother has moved into residential care home.

how do I close her account 

[kh31]

I have rung to close account but it’s still not been closed 

[RobbieMac]

Hi @kh31

Welcome to the BT Community and thank you for your post!

I am sorry you're having problems closing your Mum's landline account.  We can pick up and help get this sorted out for you from here.  I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Thanks,

Robbie