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Sturthrt
Beginner

on ‎20-11-2023 15h34

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Message 1 of 2

Closing old bt account

I've got a new bt account. That come with free 6 months Xbox. But can't see it in my account. But reading in here it's because I've old accounts linked or something like that. Can anyone help me? 

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imjolly
Distinguished Sage
Distinguished Sage

on ‎20-11-2023 15h51

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Message 2 of 2

Re: Closing old bt account

try contacting the billing team and they should be able to help you

https://www.bt.com/help/contact-bt/account-and-billing/broadband



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