Hi all,
Try to bare with me. Here goes.
My BT bundle of Broadband, Mobile & Landline were out of contact.
I received a letter asking to give BT a call to look at new a contract.
30th April I called and 'thought' everything was now done and dusted, both parties happy.
My Mobile, as we all know, goes from BT to EE. I wanted to take my existing number with me which the 'guide' said would be done automatically on the day of activation 23rd May.
My Boardband went live 24th May without a problem as this stayed with BT.
I received my new EE sim with new number, and put it in my phone and ran dual sim alongside my BT sim which still had my existing number.
On 28th May, my BT number still hadn't been transferred over to the EE sim.
I spent 5 hours 28 minutes on a EE chat, being passed through no less than 6 'guides' when finally all seemed to be sorted. My existing BT number would transferred over to the new EE sim at 1 minute past midnight into 29th May, today. This is after I was told to restart my phone at 11pm on 28th May, but you guessed it, the transfer didn't happen.
At 1am this morning I gave up and went to sleep.
Upon awakening, the Mobile transfer number fairy must have visited as finally finally finally, after all the above, and I've left some bits out, all seems to be well. BT have stopped my Mobile service, my existing number has been transferred over to EE and I'm now on one sim and reinserted my sd card.
Now, after pouring out my story to you all, I would like to be compensated for the late transfer and the worry that my service may have been cut whilst in mid calls or receiving calls? 🫣
