I have been with BT for almost a decade. Currently having simple fibre broadband.. I was eligible for a free upgrade to full fibre. The engineer from open reach came to install the full fibre today. He couldn’t install it, saying there is fault with cabling on the street. He promised that my existing phone and broadband will continue and the engineer will come again to fix the issue and install the full fibre. After he left, my phone and broadband stopped working. I lodged the fault with BT. They now say the engineer will visit after 2 weeks to look into the issue. So I will be without any landline and broadband for 2 weeks at least. In the meantime they will send a 4 G EE dongle so that I can access internet. The call centre person says the engineer has accidentally stopped my existing line and broadband.
Am I eligible for the automatic compensation as I will be without any landline and broadband for a minimum of 2 weeks, possibly longer? Am I eligible to cancel my contact ( which runs till 2025)?
