Compensation for unfulfilled order

[Lenet4]

We ordered upgrade to Halo in Dec. and still waiting for it to be fulfilled, i was told i would be compensated Line rental costs for the duration of the delay but this has not been applied to my bills. Anyone know what i am entitled to? thanks 

[Keith_Beddoe · Accepted solution]

@Lenet4 

You would need to wait until the service has been installed before any compensation would be credited.

https://www.bt.com/help/account-and-billing/automatic-compensation

That would count from the day you were promised activation.

[-Richie-]

What part hasn't be provided ? were you moving from copper (ADSL) to FTTC or FTTP ?
Halo gives extra benefits, automatic compensation is provided when a change of technology is done, upgrading to Halo on the same type of broadband doesn't fall into automatic compensation.