Compensation not received

[Sanott]

After a long wait to have full fibre activated, I was told that I would receive compensation for the amount of time overdue within 30 days. However I have received nothing and it is over 30 days as my full fibre was activated in November.

Any idea, where I can get an answer to this?

[imjolly]

try phoning CS 03301234150 and see if they can help

[DanielS]

Hi @Sanott,

Thanks for taking the time to join the Community.

I am sorry that you haven't received your Automatic Compensation yet.

If you have spoken with Customer Services, on the number that @imjolly gave you, have they been able to help you?

Thanks
DanielS

[Sanott]

I haven't rung the number yet.  Unfortunately I spent the best part of a year on the phone to BT and I thought that was over when I got the full fibre enabled.  I have to brace myself before starting it all over again!

[DanielS]

In case you would prefer to chat with my team, I will send you a private message with some details that I'll need.

It will take us until at least Tuesday before we can get back to you.

Thanks
DanielS

[Sanott]

Thanks Daniel, I've replied to your message

[DavidM · Accepted solution]

Hi @Sanott ,

Thanks for sending over the details. I'm glad I was able to get this sorted for you. Post back if you have any other problems.

All the best

David