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Giranimax
Beginner
131 Views
Message 1 of 2

Complaint, unable to remove BT complete wifi from contract

Disappointing call with BT today, I will be leaving them when contract ends.

Context: Recently upgraded my mesh system as their complete wifi is complete rubbish. My remote work circumstance changed so I need a stronger wifi system. I called to try and remove complete wifi as I just don’t need these awful discs anymore. The customer service person said this is impossible as I am in a contract and renting these devices. 

Has anyone been in a similar position and found a way around this? I just want to remove complete wifi and keep BT as an ISP (thus reducing unnecessary fees on renting this unused discs).

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garybs29
Recognised Expert
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Message 2 of 2

Re: Complaint, unable to remove BT complete wifi from contract

You won't be able to I believe, you agreed to a contract on that package with a price so normal rules would apply & you'd have to see out the contract

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