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Bucko74
Beginner

on ‎09-08-2022 13h56

649 Views
Message 1 of 3

Leaving BT

Why am I unable to leave BT? I’ve rang a month before to cancel at the end of my contract but that was up yesterday and yet the internet is still live. I’m out of contract now so I’ve cancelled the direct debit but when will they stop the service because I no longer require the service and am out of contract!?

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imjolly
Distinguished Sage
Distinguished Sage

on ‎09-08-2022 14h08

633 Views
Message 2 of 3

Re: Leaving BT

I would suggest you phone CS 150 or 0800800150 from mobile and make sure your cancellation is happening?  are you moving to another provider?



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-Richie-
Guru

on ‎09-08-2022 20h10

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Message 3 of 3

Re: Leaving BT

@Bucko74wrote:

Why am I unable to leave BT? I’ve rang a month before to cancel at the end of my contract but that was up yesterday and yet the internet is still live. I’m out of contract now so I’ve cancelled the direct debit but when will they stop the service because I no longer require the service and am out of contract!?

When you rang up, you would of been sent an email confirming you're ceasing your services, it will have the date of when the cease completes, what does yours show ?

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