Contacted BT and was hoping that they would change my package to Fibre 2 (and in addition remove EE TV package) leaving me with just Broadband cost of £25.99 as a new customer would receive.
The retentions team, offered to do this but with the monthly cost being £31.99
When I mentioned that the Halo 3 price promise states "offered same deal as new customer", t
hey said it was not possible, due to it being a different package.
In that case... I said I cancelling, and moving to another supplier - they do this now, they calculated a cancellation fee of £8.43
I've now taken up Plusnet's off of £22.99 a month (with £80 gift card) , and now awaiting for Plusnet to transer me from BT to their system.
I received, email from BT stating that the cancellation charge is £22.29 - I assume this is an automated response, on which I'm going to challenge, when I receive my final billing.
I received an email on 17th Feb, stating BT price increases I will be receiving on 31st March , on which it clearly states "We've moved you onto our latest pound and pence terms, this means your prices will now change by a fixed amount each March.....you don't have to do anything, but you have the option to cancel your broadband without charge, due to the changes made to your produce."
Hence, with me switching to Plusnet, I should not have to pay a cancellation fee of the £22.29 stated in the email, (or even the £8.43 quoted by the rententions team).
They had their chance of retaining a customer of 10 years +, but recalling the problems I had back in 2024 when I renewed my contract (they renewed my TV service, without renewing by broadband, resulting with me losing the service , taking them almost 10 days to rectified) - leaving was the only option.
With taking my services elsewhere, will have same broadband speed, TV packages, and enhanced mobile package, with a saving of over £300 a year, compared with what I'm currently paying.
working out my billing - 14th March billing of £60.22 will be paid for services up to 13th April, however, I will be leaving BT on 23rd March - I'm calculating a refund of approx £40.
What if the email address to send copies of the emails received, etc if I need to challenge the final bill.
Event | Charge/payment | Running Balance |
14 March Bill | £60.22 payment | £60.22 credit |
Service 14th March to 23rd March (approx. 10 days)
(£60.22/31 x 10 = £19.42) | £19.42 Charge | £40.80 credit |
Early Termination Fee (should be £0 per email) | £0.00 | £40.80 credit |
