I tried to renew my contract in Oct. It was auto cancelled and I was told to renew again. The new contract was going to be Digital Voice. I received a new hub etc but this has happened FIVE times now and each time they say it will work once we put it through again. No one knows why it is not migrating. I still have broadband and I can call out on my landline but not receive calls. I haven’t had a contract in place since Oct although I keep calling customer service and end up on the phone for 1 to 2 hrs each time. I have logged at least two complaints with them but nothing happens. As soon as the application is cancelled I disappear. Please can someone help. I think the D&I team say there is nothing wrong. Where do I go from here without changing providers?
