Hi all,
I’m posting here in the hopes of getting some advice or assistance regarding a billing issue with BT.
At the start of January, I switched from BT to Sky Broadband because I couldn’t renew my BT contract at the same price. Sky took over my line early in the month, and BT confirmed my broadband services were stopping. They applied a £17.88 early termination charge, which seemed fair, and I promptly returned the router.
However, I was just charged £45.35 (my old contract’s monthly rate) on January 15th, even though the service had already ended. My BT account is now closed, so I can’t even access the bill to figure out what’s going on. I tried calling their customer service, but I got disconnected, and now I’m stuck.
Based on my math, I believe I’m owed a refund of £27.47, which is the difference between the early termination charge and the overcharge. Has anyone else dealt with something like this? Any tips on how to get this sorted quickly?
Thanks in advance for any advice!
