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VB75
Beginner

on ‎27-09-2026 20h12

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Message 1 of 2

Dad with dementia has moved to a care home and unable to cancel contract with POA. Help??

I spoke to an adviser who said I can't cancel my Dad's contract without sending in 15 page POA. He didn't know about the gateway code system. Seems crazy and we just can't afford to keep paying it each month at an empty house.

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imjolly
Distinguished Sage
Distinguished Sage

on ‎27-09-2026 22h03

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Message 2 of 2

Re: Dad with dementia has moved to a care home and unable to cancel contract with POA. Help??

Do you have a POA?  Gateway systems appears a method of accessing government or HMRC data

Are you able to phone CS 03301234150 and get your father to confirm you can speak on his behalf ?



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