I have been a BT customer for many years. I work online from home. One day my internet was cut off without my knowledge. When I called BT, they said someone else was using my address then they cut my internet and sent new kit to new address. I was really shocked even though I made my payments regularly. Then They apologised and sent me a free EE modem to use. This time I noticed that they were charging me extra money every month outside of my bill. Every time I called I wasted time and had problems because of Bt call centre who did not do their job.
I told them that I wanted to close my account and I called them every time to see if I had any balance.
Even though I sent the BT and EE kits, they sent me a bill again because they did not receive them.
I still have the post office receipt where I sent the products. I have the payment details But they put me default payment and my Experian credit score went down and when I reached out to Experian they told me about another bill I hadn't paid.
My credit score has dropped from the highest and now I can't renew my mortgage at all. The irresponsibility of the employees wore me out both psychologically and financially.
