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BoneSquid
Beginner

on ‎14-01-2024 22h42

439 Views
Message 1 of 3

Delete Old Accounts

I am trying to activate the Xbox game pass add on for my new BT account but when I sign in to MyBT, it keeps defaulting to an old, closed account and there is no way to switch to my new account.

Not only annoying for the game pass but also for managing me account. Is there a way to delete the accounts myself or is there a person/team who can resolve it for me??

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johntychwith
Beginner

on ‎15-01-2024 8h01

404 Views
Message 2 of 3

Re: Delete Old Accounts

Im having the same problem . Bt told me they had sorted it on the phone but atill the same. I too would love to solve this...
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imjolly
Distinguished Sage
Distinguished Sage

on ‎15-01-2024 10h02

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Message 3 of 3

Re: Delete Old Accounts

phone CS 03301234150 or try billing team  https://www.bt.com/help/contact-bt/account-and-billing/broadband

they should be able to help



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