Dirty Tricks and Lies

[Itsme7]

Interesting update. Been messing about using different postcodes from around the country, all big cities. I either get the same result I received for every area or  "Sorry, we can't find results for your address at the moment

We're updating our systems and we hope this will be fixed soon."

Strange

[Itsme7 · Accepted solution]

Thanks to everyone who offered a solution. I phoned the values and loyalty team today and have started the process, given my NI number and waiting for a call back. I mentioned the problem I was having, they went away and checked. They too found the problem and can't understand why it is happening, but assured me I was applying for the full fibre package. Thanks everyone again

[Carlusha]

@Itsme7 As mentioned by @PaddyB, please post back and let us know the outcome of your change to basic.

[Itsme7]

Will do

[Itsme7]

UPDATE. The BT Home Essentials package changed over today. 1st attempt to change, I never got a phone call back after giving all my details. 2 attempt, the call centre operators computer went down. 3rd attempt, had to give details again, as the 1st call centre operator had not even put any details into the system. 4th call, no confirmation email had been sent. Was assured the email would be sent straight away. 5th call, was told I didn't need a confirmation email now as the package had now started. Let's hope for no more calls.