Does BT have an online chat option?

[lwtua]

I have placed an order months ago and need to find out if the engineer is going to come out tommorow, but there phone lines are so busy they just direct me back to the website.

[-Richie-]

There is a chat options yes, during busy times it can disappear to avoid long waits.
BT staff are currently taking part in industrial action today, wait times are longer than normal but they are still open, try calling 0800 800 150, lines are open until 9pm

You can also track the order via www.bt.com/mybt if you've setup your BT ID

[Starman]

Try using the link below if you have an email with the order reference and post code it should show you our install order status -

https://my.bt.com/s/apps/appsorder/customer/index.html#/index?order_ref=&s_cid=con_email_SKCI_OrderC...

The reference should look something like VOL01*-***