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Message 1 of 4

Double bill payment

"Dobry wieczor przez pomylke rachunek zostal zaplacony Czy moge prosic o zwrot pieniedzy dziekuje za pomoc"

"Good evening, the bill has been paid by mistake. Can I ask for a refund, thank you for your help"

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Message 2 of 4

Re: Double bill payment

Hi @Tomi1991

Welcome and thanks for your post!

Sorry for the confusion with your recent bill being paid twice.  Reach out to my colleagues today who'll be able to help you get this sorted.  Here's the link with contact details to get in touch:  Your contact options

Feel free to post back and let me know how you get on chatting with them.

Thanks,

Robbie

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Message 3 of 4

Re: Double bill payment

Hello thank you for so quick from message

I may have problems communicating by phone because my knowledge of the language is not very good, there are maybe other options,
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Message 4 of 4

Re: Double bill payment

Hi @Tomi1991

Thank you for your post and welcome back!

I understand what you're saying and how difficult it will be for you to call due to the language barrier. We'll pick up and run through some security with you and then process your refund. 

 I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Thanks,

Robbie

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