Email issue and changing details

[Dart3]

I changed email address around 6 months ago.  This shows correctly on the account.  However the last 2 emails you've sent (within the last 3 weeks) have been sent to the old email address!  The old email will be closed down entirely soon so this needs sorting out urgently please. I also need to edit the alternative email address and alternative telephone number on the account (as I have a POA). A pop up appears offering to edit this each time I login, but it is impossible to change because pressing the edit button switches to a new page for a split second then exits. I can see this latter issue has been raised before but there is no solution published.

[imjolly · Accepted solution]

This is a customer help customer forum and your post does not go to BT

Try contacting billing using message now https://www.bt.com/help/contact-bt/account-and-billing/broadband. Or phone CS 03301234150 for help

[Dart3]

Yes I'll try that thanks, although I see that BT appear to have got involved in some queries on here in the past.

[Debbie_G]

Hi @Dart3.

Welcome to the community.

I'm sorry to hear emails are still going to your old address and that you're unable to update your alternative contact details. We aren’t able to access customer accounts here on the community, so you’re doing the right thing by getting in touch with our customer support team. They’ll be able to look into what’s causing this and update the details for you.

Debbie

[Dart3]

Well I have eventually got this sorted I hope.  (I'm taking the word of the person on chat)  After 4 attempts I have been told today that changing an email through myBT does not automatically change the system which sends out emails ! !  Madness...