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Message 1 of 4

End date of cooling-off period

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Hi
Can anyone advise when my 14 days cooling off period ends in the following circumstances:-

Current broadband contract expires 10 November
Contract renewed 19 October

I have read the T&Cs and think that I will have until 24 November but was hoping that someone can confirm this and that the date is not 2 November or thereabouts.

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Message 2 of 4

Re: End date of cooling-off period

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Your new 24 month contract started on 19 October and 14 days cooling off is from then.  Your contract renewal date is now 19 October 2025 not 14 november



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Message 3 of 4

Re: End date of cooling-off period

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@brush52wrote:

Hi
Can anyone advise when my 14 days cooling off period ends in the following circumstances:-

Current broadband contract expires 10 November
Contract renewed 19 October


14 days from the start of the new contract date, which going from your post is today.

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Message 4 of 4

Re: End date of cooling-off period

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Thank you, much appreciated
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