I moved to Sky in May from BT Business - Sky delt with the switch - however Sky are saying they told BT, BT are saying they didnt. This is issue 1.
Issue 2;
BT closed my account due to non payment (I thought I had left BT back in May)
However looking at my most recent bills BT charged me for my Bundled service contract to the 6th Aug where my contract ended. On the 7th August they charged me for a separate broadband service for 1 day. The contract fee for this Broadband Service was double my bundled contracted service. They also charged me a one off charge for Cloud Voice Express - again not part of my bundled service.
In Sept they charged me £300 for leaving BT before my contract ended in December (which i knew I had to pay and not contesting) however I believe this is being charged on this higher double rate broadband service and not my bundled service contracted rate.
I have queried these charges and asked for an explanation which I feel I am well within my rights to query, no one from BT can answer these. The resolution team provide the same response of we have looked into this and thats the fee you must pay. If I query it with the billing team they look at it and then tell me to call a number. I call the number get passed around, it then goes back to the resolutions team. So in a big circle with no answer.
Would I have a case if i took both the issue of BT nor Sky fulfilling the switch service properly (which is stated in my Sky contract) and the issue of BT not being able to explain an erroneous monthly charge and end of contract charge on my account to the Ombudsman?
Also to add - the business account name is in my deceased husbands name (requested BT to change this, and move from Business account to a residential account back in Jan 2014 when my husband was dying, telling them there is no longer a business run from my address - BT advised they could not do either but put me as a named person on the account) roll on to now the above debt went to a debt collectors, however as its in my husbands name who is deceased they cannot collect the debt and send the debt back to BT. Back in 2023 I was also double charged for 2 accounts for the whole of 2023 by BT - which took 3 months to sort and get everything credited for a mistake made by BT, so this isnt the first time BT have done this to me all the while I was the sole carer for my dying husband with Alzheimers.
