End of contract

[rbz5416]

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@kinetic747wrote:

If you don't mind me asking who are you with now?

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If that was aimed at me, BT until 9th November. We're probably pushing the envelope of discussing other providers but I'm happy to continue by PM.

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@kinetic747wrote:

 My daughter and dad are both with Vodafone without issues, but they haven't had to phone CS yet.

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I think that's the critical thing. Anyone can provide great service when it's working. The question is what happens when it doesn't? BT/Plusnet were always mid-price with mid-level support. Now they're pushing towards the premium pricing of the likes of Zen, while the CS/support spirals ever downward. The final straw for me was them laying off the Moderators. The last chance to have a sensible conversation about an issue & a high likelihood of it being resolved. In fact it was Mod intervention that got me a reasonable renewal in 2022, after the usual "We couldn't care less if you leave from "retentions".

To me there's no longer any distinction between BT/EE/Plusnet & the bargain basements likes of Now/Vodafone.

[kinetic747]

I had a better offer appear in MyBT this morning, £31/month for 500 Mb/s, so decided to stick with them. Looking forward to the uplift in speed, and hopefully reliability once the copper line is replaced.

[kinetic747]

As stated previously I've renewed my contract with BT but still getting phone calls, emails telling me my contract is almost up and asking me to renew. Is this normal?

[ney]

@kinetic747 yes that is normal  for a few days after you renew contract then the system will update and show you have renewed.

I myself have not used the landline for phone in well over the last 18 months. Even though I have pay as you go and got changed to digital Voice(internet calls) back at the end of March last year.