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Steve891
Beginner

on ‎18-03-2025 16h23

618 Views
Message 1 of 3

Engineers visit he never arrived

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I changed to full fibre on the 21st of February 2025, with an engineers visit booked for the 18th march between the hours of 8 to 12.

no engineer arrived and no email of cancellation or to rearrange a date, a day off work sat around waiting.

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imjolly
Distinguished Sage
Distinguished Sage

on ‎18-03-2025 17h36

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Message 2 of 3

Re: Engineers visit he never arrived

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You need to contact CS 03301234150 and arrange a new visit. You should get automatic compensation for missed visit



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Christopher_G
Moderator
Moderator

on ‎18-03-2025 18h41

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Message 3 of 3

Re: Engineers visit he never arrived

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Hi @Steve891 

Welcome to the community.

I'm sorry to hear that there was a problem with the engineer visit. Please follow @imjolly's advice and speak with our customer support team. They'll be able to look into what happened and get another visit booked.

Chris

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