Forum Help
cancel
Turn on suggestions
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Steve891
Beginner

on ‎18-03-2025 16h23

168 Views
Message 1 of 3

Engineers visit he never arrived

I changed to full fibre on the 21st of February 2025, with an engineers visit booked for the 18th march between the hours of 8 to 12.

no engineer arrived and no email of cancellation or to rearrange a date, a day off work sat around waiting.

0 Ratings
Reply
2 REPLIES 2
imjolly
Distinguished Sage
Distinguished Sage

on ‎18-03-2025 17h36

138 Views
Message 2 of 3

Re: Engineers visit he never arrived

You need to contact CS 03301234150 and arrange a new visit. You should get automatic compensation for missed visit



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings
Reply
Christopher_G
Moderator
Moderator

on ‎18-03-2025 18h41

129 Views
Message 3 of 3

Re: Engineers visit he never arrived

Hi @Steve891 

Welcome to the community.

I'm sorry to hear that there was a problem with the engineer visit. Please follow @imjolly's advice and speak with our customer support team. They'll be able to look into what happened and get another visit booked.

Chris

Reply
Top