<p>From 31 October 2024, BT Cloud has <a href="https://www.bt.com/help/broadband/bt-cloud/getting-set-up/download-or-access-files/how-do-i-download-files--folders-and-devices-from-bt-cloud-">closed</a> and all data will soon be deleted.</p>
My 4G Mini Hub was posted to BT Returns using the provided “returns bag” on 21/07/2022, however it is still showing “Awaiting Return” on my account page.