<p>From 31 October 2024, BT Cloud has <a href="https://www.bt.com/help/broadband/bt-cloud/getting-set-up/download-or-access-files/how-do-i-download-files--folders-and-devices-from-bt-cloud-">closed</a> and all data will soon be deleted.</p>
Hi, Equipment has been returned and have proof of postage/delivery but my account says I still need to return it, anyone know if it takes a while to update? Just don’t want to be charged £80 as it will be impossible to get back.
It is taking up to 3 weeks to update account. If you call BT 0330.1234.150 with your Proof of Sending or your Proof of Receipt they can update your account.
