Equipment

[davidca]

I need to return a TV Box Pro and SmartHub2 sent in error.

How do I do this?

Many thanks 

[licquorice]

Call BT customer services and ask for return bags.

0330 1234 150

[davidca]

Thanks for the reply. I tried this but was told me they can't send me a bag without an account.

[Kodikid]

I really wouldn't worry 

If they want the equipment back you will be the first to know.

When and if they contact you they will then provide information on the return process. 

When you post the goods off it's  imperative you keep the proof of posting. 

[licquorice]

If you haven't got an account, why do you need to return them?

[chrisjp]

If you don't have an account then presumably you don't have any BT broadband or telephone service.
So why has BT sent you a TV Box Pro and a SmartHub2? And how have they got your address?

[davidca]

We ordered a Sky TV connection but no broadband. Sky mistakenly then commissioned BT to open a broadband connection and will have given BT the address. So we have the equipment but no need for it.

[licquorice]

Then Sky need to resolve the problem they caused.

Why would Sky get BT to provide a broadband connection?

[zulu17]

Only my opinion @davidca 

Your contract/agreement  seems to be with Sky so they would be the point of contact.

That said I would have thought that BT would have a process for recovering / returning equipment that has been delivered in error. This is where it gets complicated as there are several companies in BT Group and the broadband and EETV service could be provided by BT  or EE? Either way they should not be delivering equipment without a customer order. If you really are getting nowhere I suggest contacting the Ofcom advice line .

[davidca]

Because a connection from the nearest street box had to be established and BT do that.