Address error

[rogerwhit]

BT still has an incorrect postal address for me.

None of the My BT optons will let me change it.

Any ideas?

[imjolly · Accepted solution]

you can try message now to billing and see if they can help or phone Cs 03301234150

https://www.bt.com/help/contact-bt/account-and-billing/broadband

[Kimberlin]

See the following post. You may have to follow suit:

https://community.bt.com/t5/Bills-Packages/Incorrect-address-registered/td-p/2442050

[zulu17]

Unfortunately @rogerwhit  these days if the CS units are not able to effect the change via the systems  they have access to , they don’t seem to be able to direct the issue/problem to offline teams that could own the issue. The default route then seems for the customer to raise a complaint whereby the problem should be tracked and addressed. 

[rogerwhit]

Resolved through Billing thank you