FORMAL COMPLAINT - best email address?

[Puma937]

Can anyone confirm the best email address to raise a formal complaint to BT. I have been given an address by someone in the Retentions Team, but would like to escalate the issue as high up as possible.

Any guidance would be greatly appreciated.

[licquorice]

Email the CEO, Google will supply the email address.

[Ali_A]

Hi @Puma937 

We want to give all our customers an excellent service but if you feel your situation hasn't been handled the way you had hoped we want you to know how we can fix it. Please visit our Complaints code of practice page for details about our handling process.

If you'd like to raise a case please visit Make a Complaints where our dedicated team will look into the details, take ownership and get in touch with you. 

Ali

[Puma937]

@Ali_A - can I ask why you have provided complaint contact details for EE?

I am BT customer on a BT forum 🤔

[Ali_A · Accepted solution]

@Puma937 

Please visit Complaints | BT Help for details on how to make a complaint. 

Thanks 

Ali 

[Kimberlin]

And I hold my face in my palms and I wonder…….