Been with GPO/BT probably 50 years, unlikely to reach 51, because, "Full Fibre has arrived" 30/9/25. Booked up same day. Since then they have sent me. BT 2 Emails 7 texts, Openreach 2 emails approx 17 texts. I have phoned Ryan, Simon, Glen, Duncan, Gracie, Matt, and online Sweata. Telephone calls to Accrington Liverpool Dundee and Belfast. I have had 3 complaints opened and closed without resolve despite requesting what action taken. Openreach text and offer dates and when I select one they either don't turn up or do when we are out despite knowing from day one that access is via locked gates which requires we be there. There appears to be an enormous Kafkaesque doom loop which we are trapped in. Everyone is very nice and can I use your first name but nothing has changed. Openreach are all over my village but no further forward than day one. The cost to BT/Openreach must be enormous as I don't believe I have been selected for special mistreatment. Have the names of BT and Openreach board, mostly I believe ex BT so maybe just send this to Chief Financial Officer and Rachel to explain why productivity so poor in UK. Am I alone?
