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563 Views
Message 41 of 53

Re: Fetching the Authorization Token... Please wait for a moment

Hi,

 

I’m getting that feeling! 

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551 Views
Message 42 of 53

Re: Fetching the Authorization Token... Please wait for a moment

Indeed.

 

but will anyone deny it?

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537 Views
Message 43 of 53

Re: Fetching the Authorization Token... Please wait for a moment

I have the same message today on an Android phone and a Windows PC

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521 Views
Message 44 of 53

Re: Fetching the Authorization Token... Please wait for a moment

Sounds like a problem- hopefully BT can fix it.

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527 Views
Message 45 of 53

Re: Pop up for token authorisation when viewing usage

Still going on as of 23rd June 2024.

With bill time approaching 03 July 2024, not going to be happy if I get charged for mobile usage over the usage limit.

There has to be a strong case for customers in this situation to get BT to remove any additional charges and give us all a compensation amount to make up for all the wasted time and effort spent on this.

Just for a bit of fun. I tried to see usage on the PC browser (Chrome, Win 11).

You can get to the bit "View my BT mobile usage" where it tempts you in to see more detail.

No "fetching token etc." , but usage now shows no mobile data used, no landline usage, no texts sent.

Has to be total rubbish as I text most days, possibly use the landline a few times a month and I'm using mobile data every day.

The issue is being looked into, but I sincerely hope this doesn't roll over into a new billing period.

It reminded me that usage goes back a long way and in the days of 57-Kb/second dialup modem at 1p per minute. That's got to be several decades ago, so not much progress made.

Even further back, I had a Hayes modem, 1.2-Kb duplex or on a good day, 2.4-Kb one way.

I dread to think how many months it would have taken to stream a film.

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424 Views
Message 46 of 53

Fetching the Authorization Token.. error message

I cannot access information about my mobile data use as the message ‘Fetching the Authorization Token...’ appears when I try to do this.

Thank you for your advice

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418 Views
Message 47 of 53

Re: Fetching the Authorization Token... Please wait for a moment

Certainly not sorted for me on Apple hardware(iMac, iPad and iPhone)-  any news on a fix?

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415 Views
Message 48 of 53

Re: Fetching the Authorization Token... Please wait for a moment

I’m not able to drill down to itemised call data-have you been successful on achieving that and if so what have you got as settings? Please.

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407 Views
Message 49 of 53

Re: Fetching the Authorization Token... Please wait for a moment

No I haven’t unfortunately, That’s what I was trying to do…..

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222 Views
Message 50 of 53

Re: Fetching the Authorization Token... Please wait for a moment

This is happening on all 3 of the BT IDs that I have. Can’t get current usage data for 2 mobiles and my landline.
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