Re: Fibre Broadband Activation 23/05/22

kevinscallan1709 · ‎23-05-2022

My fibre broadband was due to be changed over from sky to but today 23/05/22 but as of 21.24 it still has not been changed over. Sky hub is still plugged in and still working on the sky fibre network according to Speedtest app.

I have tracked my order and it still says activation date today and is grey not green so it’s not been done.

I have been told that it can take up to midnight for it to move across.

Will my sky fibre connection be cancelled so I will have no broadband before bt activate it their end?

imjolly · ‎24-05-2022

I assume you currently have FTTC with Sky so are you moving to BT FTTC or FTTP? are you also porting your phone number?

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kevinscallan1709 · ‎24-05-2022

Yes. I will was on FTTC with Sky and moving to FTTC with BT.

I have been on the phone to BT this morning and they have contacted openreach and there is a port problem at the exchange so they are investigating it and hoping to get me connected by friday.

In the meantime I have been told to stop using the Sky router and keep the BT Smart Hub 2 connected even though the light is constant orange.

No broadband until its resolved