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kevinscallan1709
Beginner

on ‎23-05-2022 21h27

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Message 1 of 3

Fibre Broadband Activation 23/05/22

My fibre broadband was due to be changed over from sky to but today 23/05/22 but as of 21.24 it still has not been changed over. Sky hub is still plugged in and still working on the sky fibre network according to Speedtest app.

I have tracked my order and it still says activation date today and is grey not green so it’s not been done.

 

I have been told that it can take up to midnight for it to move across.

 

Will my sky fibre connection be cancelled so I will have no broadband before bt activate it their end?

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imjolly
Distinguished Sage
Distinguished Sage

on ‎24-05-2022 10h28

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Message 2 of 3

Re: Fibre Broadband Activation 23/05/22

I assume you currently have FTTC with Sky so are you moving to BT FTTC or FTTP?  are you also porting your phone number?



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kevinscallan1709
Beginner

on ‎24-05-2022 10h35

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Message 3 of 3

Re: Fibre Broadband Activation 23/05/22

Yes. I will was on FTTC with Sky and moving to FTTC with BT.

 

I have been on the phone to BT this morning and they have contacted openreach and there is a port problem at the exchange so they are investigating it and hoping to get me connected by friday.

 

In the meantime I have been told to stop using the Sky router and keep the BT Smart Hub 2 connected even though the light is constant orange.

 

No broadband until its resolved

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