Final Bill

[suzie44]

Hi, how long after my services have finished will I get my final bill please.

[-Richie-]

Typically 7 days after your services end, the final bill will calculate and be sent to you, weekends can delay it a day or so.
Anything previously advanced billed after the end date will be refunded.

[suzie44]

Thanks Richie my services finished Fri 23 Sep 2022 so should I have a bill by now?

[-Richie-]

I would of thought so, if not any day.
How did you cancel, did you move to another provider or did you ask for the account ceased ?

Lastly, do you have any other services like BT mobile or are you using an email address provided by BT ?

[suzie44]

After a lot of problems with them they said I could leave my contract (which should finish March 2023) without a fee so I did that.

I am now with another provider

My BT Mobile has stopped, I don't use the email with them.

[-Richie-]

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@suzie44wrote:

After a lot of problems with them they said I could leave my contract (which should finish March 2023) without a fee so I did that.

I am now with another provider

My BT Mobile has stopped, I don't use the email with them.

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You've still not answered my questions, did BT place a cease order to close your account or did you ask another provider to take over you line ?

If the account was ceased by BT, you would of received an email/letter stating what services were ending.
If you moved to another provider using the Openreach network, it should of been a working line takeover/transfer, BT would also send an email/letter notifying you of the takeover.

[suzie44]

I received an email from BT stating which services were ending.

My new provider is not on the Openreach Network

[-Richie-]

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@suzie44wrote:

I received an email from BT stating which services were ending.

My new provider is not on the Openreach Network

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Then it was cancelled manually by BT, does the cease email list all the services you had as ending ?
If so then the final bill is just delayed a bit, it does happen, have you checked online at www.bt.com/mybt to see if it was produced but you never got the email to notify you ?

If you don't see it by next week, speak with the billing team on 0800 800 150, they'll check and see what needs done.

[suzie44]

Yes, the email does list all the services I had as ending. 

I have checked on my bt.

I will leave it until next week as you say.

Thanks Richie