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Message 1 of 2

Final Bill

Hi there,

I left my broadband on 30/01/24 but yet to receive final bill but did receive a 'sorry to see you leaving' email on 13/01/24.

And for all intents and purposes my online account still shows the service as active and giving me upgrade options or long term contract sign up options. Also that a full direct debit will come out next week even though i have left.

How can i get my final bill correct to date of leaving and account fully closed off and removed?

 

Regards,

Kyle

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Message 2 of 2

Re: Final Bill

@KRS21 

This is just a customer to customer help forum, everyone here, including myself, are just customers.

The only BT Employees are the forum moderators.

Try calling 0330 1234 150

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