Full Fibre Mis-Selling

[Greenhat07]

Anyone else having issues with this? BT offered me new 2 year contract for Full Fibre 900MB with full works TV. Got the contract and it shows increase from month 7 of 33 pounds per month.

Have raised complaint with BT but they continue to fail to contact me on 3 separate occasions  to resolve..

Anyone able to help?

[imjolly]

if you are not happy with the new contract terms then just cancel under 14 day cooling off

[Greenhat07]

I Could cancel but as I spent over an hour negotiating terms of a 24 month contract, I would expect the emailed contract terms to be as agreed and in line with the contract.  Buried deep within the paperwork was a £33 per month increase from month 7 contrary to our agreement.  

I have complained to BT but they continue to ignore formal complaint and do not call me 

[Greenhat07]

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I Could cancel but as I spent over an hour negotiating terms of a 24 month contract, I would expect the emailed contract terms to be as agreed and in line with the contract.  Buried deep within the paperwork was a £33 per month increase from month 7 contrary to our agreement.  

I have complained to BT but they continue to ignore formal complaint and do not call me 

[iniltous]

What you seem to be complaining about is the annual price increase ,

whatever you agree today is subject to the annual increase in March , applied in April , your agreement, regardless of what you think , does not fix the price for the entirety of the term , and you will find most major providers do the same .

It is possible to get a fixed deal where you pay more at the start , then no increases for the remainder of the fixed term ( BT offer this on some products but not AFAIK on product bundles )  so your bundle deal is subject to the annual increase  which is set out on the contract documents sent to you  , without being party to your conversation I don’t know if you were told differently or you misunderstood what was said , but the contract document is the legal arrangement .

With  the abolishing of CPI+% increases  by Ofcom , this type of annual ‘pounds and pence’ increase is set out clearly  in advance , that’s why you know for your bundle of products it’s going to be a £7 increase and will apply ( in your case ) in approximately 7 months time  , and if you took a 24 month deal , another increase in April 2027 is built in 

[iniltous]

Oops, increases in April 2025 and 2026 , not 2027 😳

[Greenhat07]

No probs with the annual increases.... Its when they sell me a 24 month contract at x cost  and then try to charge me for x plus 33 pounds from month 7 onwards.

[iniltous]

I’ve obviously misunderstood this , I’ve assumed the increase was £7 , which fits in approximately with the published ££’s increases in March/April , in that the increase for broadband is £3 , TV is £2 and BT mobile  is £1.50

…if your increase is £33 , then that obviously doesn’t fit in with this annual type  of the increase , and a £33 increase would only be possible if it were based on some sort of introductory offer for a few months before reverting to full price ….you don’t say either what the initial initial price is , or what it is after the £33 per month increase so it’s impossible to know if you have a valid complaint, or not ,  and ultimately if you don’t agree with the contractual offer you can still cancel if within the cooling off period.

A quick check of the website, a comprehensive TV package and 900Mb broadband package isn’t ‘cheap’ , the current promotion on TV packages seem to be a substantial three month reduction ( for example £25 increasing to £78 after the three months ) so with £45+ for 900Mb broadband  the increase after 3 ( not 7 ) months is over £50 ) the after offer price is £120+ then another increase after 7 months as that’s when the yearly increase is applied ….although £120 is undoubtedly a lot of money it’s comparable with Sky and Virgin prices for similar products.

[pippincp]

As has been stated by others, if you are not  happy then cancel within the cooling  off period. How this could be construed as mis-selling is beyond me. You either accept or refuse. Simple choice.

[Puma937]

@pippincp - It's the usual mis-selling practice of BT and consistent with what many customers experience.

Customer contacts BT, is offered a 'special' deal. The customer then asks for confirmation that the price is correct for 24 months, signs up and then receives a contract that contradicts the agreed offer.

To then have to cancel, because the BT advisors don't have a clue what they are doing and just want a sale, is ridiculous and a complete waste of precious time.

Shambolic and no way to run a business.